Cancellation, refunds and withdrawal
The website does not yet collect payments. This page explains rights and request channels; Platech payment/refund processing is not integrated.
1. Seven-day statutory withdrawal
For online consumer contracts subject to Brazil’s Consumer Protection Code, consumers may withdraw within seven days of signing or receiving the product or service, as applicable under law, without having to provide a reason. Amounts paid during this period are refundable in full, without a penalty or retained fee, under CDC article 49.
The seven days are the period for exercising the right, not a waiting period to request a refund. The statutory requirement for immediate repayment and monetary adjustment applies. Card statement posting depends on issuer processing; this does not remove the supplier’s obligation to promptly submit the reversal and communicate progress.
2. Free trial is separate
The planned seven-day free trial without automatic charging does not replace or reduce statutory withdrawal rights. The legal start date depends on the actual contract and provision of service; the right is not automatically deemed expired when the free trial ends.
3. Submit a request
- Open the Requests center and choose “Purchase withdrawal — 7 days”.
- Provide your name, contracting email and an order reference if available. Do not send passwords, full card numbers, tax IDs or bank details.
- Submit and retain the receipt ID displayed after successful storage.
The form records a request for manual handling; it does not automatically refund or cancel anything. If submission fails, contact @becabottrading by Direct. Using AI is not required. When checkout opens, withdrawal must also be available through the contracting tool.
4. Receipt and handling
Receipt is confirmed on screen; no automatic email is sent. Electronic-commerce consumer demands must receive a response within five days under Brazilian Decree 7,962/2013, without extending any shorter applicable deadline. This does not mean immediate human service. Before commercial launch, the operational flow must notify the payment provider of cancellations/refunds and provide consumer follow-up.
5. Subscription cancellation and other refunds
Cancellation requests can be submitted through the same center. Billing frequency, renewal, cutoff dates and effects on access and future charges must be disclosed before any paid subscription. Paid renewal is not presented as active while unimplemented. Service defects, incorrect charges and other refund cases will be considered without excluding statutory rights. This policy does not promise a fresh withdrawal period on every renewal or exclude rights applicable to an individual case.
6. Data after closure
Subscription cancellation and data deletion are separate requests. See Privacy and LGPD, export your records where possible and specify any data rights request. Legal retention requirements remain applicable.
Official sources: CDC article 49 and Decree 7,962/2013. Mandatory rights in other applicable jurisdictions are not excluded.